Refund Policy

If you're unhappy with your treatment or product, please let us know. We’d like this to be within 90 days of reason or fault. and this can be done by contacting This email address is being protected from spambots. You need JavaScript enabled to view it.

If you return your item to one of our clinics and you'd like a refund but don't have your receipt, order confirmation or delivery note, we'll give you gift vouchers to the value of the current selling price.

Ordinarily, if you have your receipt or delivery note we'll refund the original debit, credit or charge card used to purchase. We cant offer cash refunds.

It's important that any unwanted item, unless faulty, is returned in a re-saleable condition. We'd expect this to mean that you've kept all original packaging and labels and that it's undamaged and unused Products we're unable to cancel, refund or exchange.

We can't offer refunds or exchanges on treatment (services) rendered unless there was negligence.

We can't offer refunds or exchanges on non-faulty products if the packaging is opened or on the following items:

  • Products which have been personalised for you, such as stationery or gifts
  • Perishable goods such as food supplements (out of date products) unless the product was sold out of date or in error.
  • Where a product has been specially ordered for you, unless faulty, we're unable to refund or offer an exchange.
  • We're unable to accept cancellations for these orders, unless within 48 hours of the order being placed. We'll make this clear when you place your order. This does not affect your statutory rights.

Refunds on Packages/ series of appointments where there was a bulk discount.

  • Where a patient has had non-negligent treatment a refund cannot be given.
  • For early plan exits, the original discount will become void.
  • The patient will be discounted at the current value. This will be determined by the summation of a single treatment cost (defined at the date of purchase) until it matches the number of treatments received. This will be the case unless a lesser package can be given.
  • The amount charged can at no point exceed the original value of the treatment.

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Wimbledon Clinic Aesthetics (Wimbledon Clinic)

1 st Andrews Close


SW19 8NJ

T: 02085439798