If you return your item to one of our clinics and you'd like a refund but don't have your receipt, order confirmation or delivery note, we'll give you gift vouchers to the value of the current selling price.
Ordinarily, if you have your receipt or delivery note we'll refund the original debit, credit or charge card used to purchase. We cant offer cash refunds.
It's important that any unwanted item, unless faulty, is returned in a re-saleable condition. We'd expect this to mean that you've kept all original packaging and labels and that it's undamaged and unused Products we're unable to cancel, refund or exchange.
We can't offer refunds or exchanges on treatment (services) rendered unless there was negligence.
We can't offer refunds or exchanges on non-faulty products if the packaging is opened or on the following items:
Refunds on Packages/ series of appointments where there was a bulk discount.
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